If you are not 100% satisfied with your purchase for any reason within the first 30 days, you can go through our easy online return process to receive a FREE prepaid return shipping label and a 100% refund including your original outbound shipping*.
Product must be in original packaging in like-new condition. See our full return policy, including for those outside the US 48, below.
To initiate a return, click the link at the bottom of your order confirmation email that says, “Click here to make a return.” You may also fill out the form by clicking here.
Within the US 48, we accept free, no cost returns for 30 days after receiving your order.
To complete your return, simply click the “Return your Higher Hangers” link at the bottom of your order confirmation email. We will process a return merchandise authorization (RMA) and a free prepaid return shipping label that will be emailed to you. Simply attach your provided, prepaid label to your original packaging and drop it off at a FedEx, USPS, or UPS location (depending on which provider your label is for, and cover up or remove the original shipping label). You must ship the return within 7 days of receiving your return shipping label or be subject to a 25% restocking fee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and issued your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days for the full purchase amount if your order was placed with Free Shipping. Orders that chose upgraded shipping options will be refunded less the upgraded shipping cost. Regardless of shipping method, we will provide a free prepaid shipping label for all returns within the US 48.
Outside the US 48, we accept free returns for 30 days after receiving your order. The customer must pay all shipping charges, both for the original order and the return. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item & issued your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days for the full purchase amount, less shipping charges.
Refunds can take 7-10 business days to work their way through the banks and processing vendors. If you haven’t received a refund yet, first check your bank account again.
If it’s been more than 15 business days since you received your refund notice and you still have not received your refund funds yet, please contact us at firstname.lastname@example.org